Work at Common Parks

Customer Happiness Representative

Common Parks celebrates the National Parks through super soft apparel that will see you through adventures in the wild as well as cozy nights. We are a Colorado benefit corporation with the purpose of promoting, protecting and advocating for our National Parks. 

Our customers come first, and as a Customer Happiness Representative you will be responsible for answering customer inquiries through email. We are looking for independent highly motivated people to join our small team. If you love a challenge and want to help protect the wilderness that we all seek comfort in, you might have found the right place to work.

Common Parks is headquartered in Boulder, CO but this position is fully remote.

Responsibilities: 

  • Sticking to a daily schedule that will include a mix of responding to emails, escalating any difficult queries and helping customers solve their issues
  • Guiding customers through the return and exchange process, processing refunds and answering customer queries in a timely manner
  • Ensuring customers receive the best support possible by providing solutions and responding to them with empathy
  • Providing a legendary customer experience for all our customer

Requirements: 

  • You must be possession of a work permit to work in the US. Your application will not be considered if you do not meet this requirement. 
  • You must be comfortable using and multitasking through G-Suite, Slack, Zoom and Zendesk.
  • Fluent professional English proficiency
  • Excellent and empathetic written and spoken communication
  • Ability to multi-task
  • Willingness to provide a personal experience for our customers, and help solve their issues with empathy
  • You hold yourself to high ethical standards

Benefits

  • 4 weeks of paid vacation a year
  • A laptop and a company phone
  • We will provide you with any other equipment you need for your home office set up
  • $1,000 annual allowance to be spent on travel, lodging and food to any National Park within the United States
  • Annual National Parks and Federal Recreational Lands Pass

If you are interested, please submit your resume to work@commonparks.com for us to consider. Thank you for your interest in Common Parks!